Ordering & Terms
Last updated: 4 September 2026
Bear’s Bakery is a home-based cake business operating in Queenstown, New Zealand (NZBN 9429048320047). These terms apply when you order a cake from us. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Ordering and confirmation
Orders are placed through this website and are tentative until we confirm them by email. Please order at least 7 days ahead. Elaborate designs need longer, so the earlier you get in touch the better.
Prices and payment
Prices are in New Zealand dollars. We are not GST registered, so no GST is added. A 50% prepayment is due within 5 days of our confirmation to secure your date, and the balance is due when you collect or receive your cake, or earlier if you prefer. Payment details are included in your confirmation email.
Changes to an order
Tell us as soon as you can if something needs to change. We will always do what we can, but cakes are made in stages — figurines and decorations are often sculpted well in advance, and most cakes need a day or two to settle before decorating. Once that work has begun, some changes are no longer possible, and others may affect the price. We will tell you what can still be done before anything is agreed.
Cancellations
If you cancel before we have started work on your cake or bought ingredients for it, we refund your prepayment in full. After that, what we can refund depends on how much has already been made or purchased for your order. We will be straightforward with you about what applies.
Collection and delivery
Collection is free, from Hanley's Farm, Queenstown, at the time you choose when ordering — any day between 10:30am and 7pm.
Delivery is a flat $35 within the Queenstown and Frankton city boundaries.
Because cakes are perishable and easily damaged, we cannot leave one at the door or with a neighbour. Please make sure someone is there to receive it. If nobody is available, we will call or text you and wait up to 15 minutes before returning the cake to our studio. You are welcome to collect it from us free of charge, or we can arrange a redelivery for the same $35 fee.
Looking after your cake
Cakes are freshly made and best enjoyed on the day. Storage guidance is on each cake’s page. Once your cake has been collected or delivered, keeping it cool, level and secure is up to you — most damage happens in the car.
Allergens
Our cakes are made in a home kitchen that handles common food allergens, including wheat (gluten), milk and eggs, and depending on the recipe may also involve nuts, soy, sesame or sulphites. Because the same equipment and surfaces are used for all our baking, we cannot guarantee that any cake is free from traces of these allergens, even where a recipe does not contain them.
We do not currently offer gluten-free or vegan cakes.
If you or your guests have a food allergy or intolerance, please contact us before placing your order so we can tell you exactly what is in the cake you are considering. There is also a notes field on the order form — please record any allergies there, and we will confirm with you before we bake.
If something isn’t right
If there is a problem with your cake, please contact us at orders@bearsbakery.co.nz as soon as possible, ideally with a photo, and we will put it right. Under the Consumer Guarantees Act you have rights if goods are not of acceptable quality, and nothing in these terms affects them.